Clear answers to common questions about our services, process and support.
You can request a quote via our Contact page, by emailing support@horizongloballogistics.com, or by phone. Please provide origin and destination, cargo description and weight/volume, preferred mode (ocean, air, road), and desired timeline. We will respond with a tailored quotation and recommended routing.
Use the tracking number or reference from your booking confirmation on our Track page, or contact our support team. We provide milestone updates (pickup, departure, arrival, customs, delivery) and can set up proactive email alerts if you prefer.
Yes. We offer express air freight and urgent road options for time-critical shipments, subject to origin, destination and service availability. Tell us your deadline when requesting a quote so we can recommend the fastest viable option.
We offer short- and long-term storage, inventory management, pick-and-pack, e-commerce fulfilment and related value-added services. Facilities and capabilities depend on location; contact us with your volume and service-level needs for a tailored proposal.
We optimise routing, book reliable carriers, prepare accurate documentation in advance, and monitor shipments in real time. When exceptions arise we act quickly — rebooking, coordinating with terminals or arranging alternative transport — and keep you informed throughout.
Yes. Our customs brokerage support covers import and export declarations, classification advice, duty and preference documentation, and coordination with inspection authorities. Accurate paperwork is one of the best ways to avoid border delays.
We handle general cargo, consolidated shipments, temperature-controlled goods, hazardous materials (where permitted), high-value items and oversized / project cargo. Always declare special requirements (DG, temperature, dimensions) when requesting a quote so we can plan correctly.
We support shipments to and from more than 70 countries through our carrier and agent network. Core strength includes UK, Europe, Asia, Middle East, Africa and North America. If you have a specific lane in mind, ask us — we will confirm coverage and typical transit times.
Rates depend on mode, origin/destination, cargo type and volume/weight, fuel and market conditions, and any special handling. We provide transparent quotations that break down the main cost elements so you can compare and plan with confidence.
Contact us immediately with your reference number. Our operations team will investigate, coordinate corrective action with carriers or agents, and keep you updated until the issue is resolved. We treat exceptions as a priority.
Still Have Questions?
Our team is happy to explain options, transit times and costs for your specific requirements.
